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BELL SERVICE

 

We understand the importance of consistency when it comes to reliable valet services for residents.  Our team provides attendants who greet you by name, focus on attention to detail, prioritize safety and security, and always maintain professionalism. 

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CONCIERGE

Whether you need front desk, amenities monitor, VIP services, or a full concierge department our DH Ambassadors are ready to provide a VIP experience to your residents, guests and customers. Our DH team will always ensure a pleasant experience on arrival and departure. 

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Door Service

All customized uniforms & apparel

Dress for success with custom embroidered apparel that promotes the company's brand. We add your business logo to our DH Ambassadors polo shirts, corporate apparel, jacket, sweater, pants, performance pullover, hats, etc. to use as a uniform in: Front desk, Lobby Attendant, Valet, Bell, Doorman,  Sales, Maintenance and more. What ever the job we have the right uniform and polo shirt for it.

SUPPLEMENTAL STAFFING

We understand there are times when you need a little extra help. It may not be feasible to hire for shifts that are not needed weekly.

Our DH Ambassadors are ready to help secure and cover these gaps when needed. 

SHOPPING

With one­-click vehicle requests, mobile payments, and E-Validations, car retrieval couldn’t be easier. The system supports multi drop-off and pick-up points, too, so shoppers can drop off cars at one location and pick up at another valet stand. They don’t have to walk the entire distance of the mall (sometimes lugging heavy bags) just to get back to their cars.

Come Work With Us
FILL IN YOUR APPLICATION
Are you legally eligible to work in the United States? Required
Can you, upon employment provide identity documentation? Required
Can you, upon employment provide documentation establishing your eligibility to be legally Required
If you are under 18 years old, can you provide a work permit?
Are you able to perform the essential functions of the position w/ or w/out reasonable accommodation?
Are you willing to submit to a background screening, motor vehicle report and drug screening?
Are you currently employed? Required
Have you been previously employed by Drive Hospitality?
Do you know anyone who works with Drive Hospitality? Required
Can you work weekends? Required
Can you work overtime? Required
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Smiling Businessman

MANAGER | LEAD Position

Hotels & Luxury Residential

valet & parking | Concierge

Full-time

Pay: from $23/hr to $30/hr 

Locations: Los Angeles County - Riverside 

 Several institutions including Luxury Residential, Hotels, or other public buildings sometimes offer Professional Hospitality Services to their Guests/ Residents as an added convenience in urban and suburban areas. Towards thisend, the Drive Hospitality (DH) Team offers a significantly consistently high level of customer service standards that are expected and always upheld. Every DH Ambassador is representing the establishment and creating the first and last impression.

We NEVER have a second opportunity to create that first impression! Customer Service is the PRIORITY/responsibility of this position! 

  • Must show customer focus.

  • Must always exercise his/her knowledge of Front-Desk and Parking Operations.

  • Always manage the location in a professional manner.

  • Ensure DH Ambassadors are professionally always dressed, wearing clean designated uniforms.

  • Ensure Valet Supervisors & DH Ambassadors are professionally always posted with no personal conversations while on the service operation and the drive.

  • Coordinate the duties and responsibilities of the DH Ambassadors.

  • Interaction with the establishment management team always to stay current with day’s activities…

  • Maintain cohesive working relationship.

  • Plan, coordinate and manage special events parking projects.

  • Ensuring all parking signage is always relevant.

  • Maintain accurate payroll records.

  • Maintain all relevant records.

  • Must show evidence of Time Management.

  • Display Organization skills.

  • Serve as the primary point of contact for all guest inquiries, concerns, and requests.

  • Handle all guest complaints in a professional and efficient manner, escalating to the appropriate department or manager when necessary.

  • Train new staff on property specific procedures

  • Monitor concierge desk operations to ensure that standards are met and maintained.

  • Develop and implement systems and processes to improve the efficiency of the front desk.

  • Stay up to date on local attractions, events, and activities in order to provide guests with accurate information.

  • Proactively anticipate guest/resident needs and take steps toexceed their expectations

  • Coordinate with other departments to ensure guests receive the highest level of service.

  • Prepare detailed reports on guest/residents satisfaction, complaints, and suggestions.

  • Perform regular audits of the concierge desk to ensure that it is adequately stocked with supplies.

VALET SUPERVISOR

Full-time | Part-time

Pay: from $19/hr to $23/hr 

Locations: Los Angeles County - Riverside

Responsibilities:

Several institutions including: Restaurants, hotels, nightclubs, shopping malls, residences or other public buildings sometimes offer parking services to their patrons as an added convenience in urban and suburban areas. Towards this end, the Drive Hospitality team offers a significantly consistent high level of customer service standards that are expected and upheld at all times.  Valet supervisors oversee the staffing, training and daily duties of this team of Hospitality Professionals.

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  • The Leader on the drive, representing the establishment and creating the first and last impression.  We NEVER has a second opportunity to create that first impression!  Customer Service is the FIRST priority/responsibility of this position!

  • Manage the drive in a professional manner at all times.

  • Ensure Valet Ambassadors are professionally dressed at all times, wearing clean designated uniforms.

  • Ensure Valet Ambassadors are professionally posted at all times with no personal conversations while on the drive.

  • Coordinate the duties and responsibilities of the Valet Parking Ambassadors including the cleanliness of the drive.

  • Assist Managers with interviewing and hiring of the Drive Hospitality Ambassadors.

  •  Interaction with the establishment team at all times to stay current with day’s activities… maintain cohesive working relationship.

  • Assisting with special events parking projects

  • Ensuring all parking signage is relevant at all times.

  • Assisting with maintaining daily payroll procedures.

  • Assisting with maintaining all relevant records.

  • Assist with managing the financial records of the daily shift.

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VALET NIGHT AUDIT

Full-time | Part-time

Pay: from $18/hr to $24/hr 

Locations: Los Angeles County - Riverside

Responsibilitiest

  • Fulfill all Night Audit functions between the hours of 11:00 p.m. and 7:00 a.m.

  • Maintain a friendly and warm demeanor at all times.

  • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.

  • Run morning reports according to Drive Hospitality procedures.

  • Complete any reports as requested by management in a timely manner.

  • Initiate and complete the End of Day process.

  • Approach all encounters with guests and associates in a friendly service-oriented manner.

  • Maintain regular attendance in compliance with Drive Hospitality standards as required by scheduling which will vary according to the needs of the Location.

  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform when working.

  • Comply at all times with Drive Hospitality standards and regulations to encourage safe and efficient operations.

  • Complete the Night Audit checklist for computer procedures daily.

  • Run all reports as required for cars inventory, guests names and rooms numbers, etc.

  • Follow safety and emergency procedures according to Drive Hospitality standards.

  • Maintain proper record according to Drive Hospitality standards.

  • Be familiar with all Drive Hospitality's policies and house rules.

  • Have a working knowledge of security procedures.

  • Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.

  • Perform any other duties as requested by Manager or any other member of management.​

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Qualifications:

  • At least 1 year of progressive experience in a hotel or a related field required.

  • High School diploma or equivalent required.

  • Previous supervisory responsibility preferred.

  • Must be able to work independently and with minimal supervision.

  • Knowledge of Accounting Principles.

  • Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.

  • Must be proficient in Windows operating systems company approved spreadsheets and word processing.

  • Must be able to convey information and ideas clearly.

  • Must be able to evaluate and select among alternative courses of action quickly and accurately.

  • Must work well in stressful high pressure situations.

  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.

  • Must be able to work with and understand financial information and data and basic arithmetic functions.

  • Must be able to work in a self-managed environment.

  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.

  • Must maintain composure and objectivity under pressure.

Valet Jacket

VALET AMBASSADOR

Full-time | Part-time | Temporary for events

Pay: from $16/hr to $19/hr 

Locations: Los Angeles County - Riverside

Responsibilities:

  • Greet and welcome guest/visitors to the resort and offer professional luxury valet services

  • Park guests' vehicles in predetermined areas within the parking lot, following all traffic laws and with care

  • Collect and accurately label keys belonging to guests to ensure their proper return

  • Operate vehicles safely and responsibly

  • Organize and file paperwork regarding guests/visitors' vehicles and daily transactions

  • Anticipate the guests/visitors' needs, remember guest's/visitor's name and greet them with their name

  • Able to communicate parking procedures to guests/visitors

  • Accommodate guests by opening doors and assisting with luggage or other heavy items

  • Offer to empty out any debris from a guest vehicle upon arrival or departure

  • Answer guests/visitors' questions regarding local attractions, resort amenities and other available services

  • Tag guests/visitors vehicle keys with the needed information as instructed on property

  • Provide correct counter ticket or receipt of valet parking to the guest/visitor.

  • Verify guests/visitors token or receipt with the one attached to the key before handing over keys or vehicle to the guest/visitor

  • Able to effectively park and retrieve guests cars without causing damage to the vehicle

  • Give fond farewell to all guests who are departing as per hotel standard

  • Ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic.

  • Ensure all guest/visitor's valet experience are memorable, unique and as per the hotel's standards

  • Responsible to maintain the security of vehicles, belongings kept inside the car and vehicle keys

  • Responsible to follow up with guests to ensure their requests or problems have been met to their satisfaction

  • Document and report all vehicle incidents like damages, accidents, theft, missing articles etc.

  • Monitor and maintain safety, security, and cleanliness of parking areas, porticol and behind the valet stand

  • Responsible to report any security or safety problems, safety hazards and potential security problems to the supervisors​

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Qualifications:

  • Proven safe driver and clean driving records is essential 

  • Valid drivers license is required

  • Ability to communicate professionally

  • Must be able to stand during entire shift

  • Must have professional appearance and attitude at all times

  • Available to work flexible Full-Time and/or Part-Time hours including weekends, holidays, and special events

  • Customer service experience and friendly demeanor

  • Accountability and personal integrity are essential as the nature of the position allows access to a client's personal and private information

  • Ability to tend to several customers at once

  • Organizational skills are necessary to quickly recall the location of vehicles and their appropriate keys

Smiling Lawyer in Lobby

Lobby Attendant, Front Desk, Concierge

Full-time | Part-time

Pay: from $17/hr to $19/hr 

Locations: Los Angeles County

Responsibilities

  • Experience in a customer service role (preferred)

  • Greet Residents and Visitors

  • Arrange Transportation and Services

  • Provide Direction

  • Provide upkeep to the lobby areas to ensure they are clean and presentable

  • Greet and assist patrons, directing them as needed

  • Provide customer service and answer patrons’ questions

  • Lift bags or other objects as needed

  • Assist guests with special needs

  • Good interpersonal skills

  • Friendly and helpful demeanor

  • Flexible schedule to work various shifts, including weekends, nights, and holidays

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Another common responsibility of the concierge is being an information resource on how to enjoy the services offered by a facility, as well as those found in its surrounding areas. Concierges are expected to be able to know the best possible routes from one point to another, whether by foot, by taxi, by public transportation, or by private vehicle.

 

People look to a concierge to find information on events, tourist spots, destinations, and other things that they may be interested in. They can also help make appointments or assist in arranging the client's or guest’s itinerary so that they are able to make the most of their stay.

 

As well as being a reliable source of local information, part of the job is to be able to book guests into different events, to make reservations for them at their intended destinations, or to find and purchase tickets.

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Housekeeper

Housekeeper

Full-time | Part-time

Pay: from $17/hr to $25/hr 

Locations: Bodega Bay

People excellence exhibits a heart for service with dedication to customer service and teamwork

  • Maintaining the cleanliness of each room by following the companys Standard Operating Procedures (SOPs) including 6 Steps to a Clean Room

  • Ensures rooms are comfortable and properly stocked

  • Team member relations steps in to perform duties of other Clean Team members as needed

  • Read and complete Maintenance Request forms and reports any maintenance issues, while also reading and completing Housekeeper Assignment sheets

  • Hard work and being a stickler for cleanliness

  • Being trustworthy

  • A positive attitude

  • Particular about the details

  • Taking on extra tasks when needed

  • Maintaining high standards

  • Ongoing communication with the Head Housekeeper to maximize room readiness and availability

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